Your eBay business only exists because you have customers, treat them badly and your business will not last long. Many eBay sellers lose their temper with
customers, this is the biggest mistake you could ever make.
Many a time I have been angry, annoyed, frustrated with an incompetent customer who doesn’t
have a clue about eBay, manners or any common sense. The most important thing however is that you don’t react to these customers because as the old saying
goes…
“It can take a lifetime to build a trustworthy reputation, but only takes an instant to lose it”
If you receive an irrational email from a customer
making all sorts of unreasonable demands, then there is only one thing you should do.
Reply in a calm and polite manner.
Usually this will defuse the
situation and the customer will calm down or back down on his irrational demands.
If you are angered by the email and can’t bring yourself to reply in a calm
and polite manner, then leave it for a while. Go out for a walk, make a cup of coffee, do anything just to prevent yourself from falling to the customers level and
getting yourself a negative feedback point and tarnishing your reputation.
Just receiving one negative feedback could considerably damage your eBay sales
until you get that feedback point off of the front page. If you are a new eBay seller and one of your first feedbacks is a negative, there may be no recovery from there,
and all for the sake of one ignorant buyer.
Stay in the green both in terms of feedback and your mind and your eBay business will be a highly profitable
venture for many years to come.
Making
Money on eBay - article series